At Appleyards Homewares, we want you to be happy with the quality of the products you purchase from us. Our Returns & Refunds Policy is designed to be clear and fair while complying with your rights under the Australian Consumer Law.
Please choose carefully, as Appleyards Homewares does not generally offer refunds, exchanges or store credits for change-of-mind purchases.
A change of mind includes circumstances where you:
This applies to purchases made both online and in our Albany store, subject to the clothing gift exchange exception below.
We understand that choosing the correct clothing size for a gift can sometimes be tricky.
Where clothing has been purchased as a gift and the size is incorrect, we are happy to offer an exchange for another size, 30 days from purchase, subject to:
If the required size is unavailable, please speak with our team to discuss the options available.
This exception applies to size exchanges only and does not create an entitlement to a refund for change of mind.
Sale and clearance items are not eligible for returns or exchanges due to change of mind.
However, your rights under the Australian Consumer Law continue to apply where a sale or clearance item is faulty, unsafe, incorrectly described or otherwise fails to meet an applicable consumer guarantee.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product is faulty, unsafe, significantly different from its description or sample, or does not perform as it reasonably should, you may be entitled to a repair, replacement or refund depending on the nature of the problem.
For a major problem, you may be entitled to choose between a replacement or refund.
For a minor problem, we may choose to repair the product within a reasonable time. If the problem cannot be repaired within a reasonable time, you may then be entitled to another remedy available under Australian Consumer Law.
We reserve the right to assess the product before providing a remedy.
If we have sent you an item different from the product you ordered, please contact us as soon as possible so we can arrange the appropriate replacement or refund.
If you believe an item is faulty, please contact us before returning it wherever possible.
You can contact us at:
Appleyards Homewares
175 York Street
Albany WA 6330
Phone: 08 9842 3511
Email: info@appleyardshomewares.com.au
Please provide your order number or other proof of purchase and, where helpful, photographs showing the issue.
You do not need to have the original packaging to exercise your rights under Australian Consumer Law, although we ask that products are packaged securely when being returned by post.
For items that can reasonably be posted or returned, you may initially be asked to return the item to us for assessment.
If the product is confirmed to have a fault or otherwise fails to meet a consumer guarantee, Appleyards Homewares will reimburse reasonable return postage or transport costs.
Please retain your postage or transport receipt.
For products that are large, heavy or difficult to return, please contact us before arranging transport so that we can discuss collection or return arrangements.
Proof of purchase will be required when processing a return, exchange or refund.
Acceptable proof of purchase may include:
Where a refund is required under Australian Consumer Law, the refund will generally be processed using the original payment method where reasonably possible.
Processing times may vary depending on your bank, card provider or payment service.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, which cannot lawfully be excluded, restricted or modified.
Appleyards Homewares is operated by S&N Henderson Pty Ltd
ABN 99 659 715 705