At Appleyards Homewares, we carefully pack and dispatch your order from our store in Albany, Western Australia.
We deliver Australia-wide using Australia Post.
A flat-rate shipping charge of $16.95 applies to standard online orders and will be displayed at checkout before you complete your purchase.
This flat rate applies to standard-sized orders. Some oversized, heavy or bulky products may require additional freight charges or may be available for Click & Collect only.
We do not currently offer a free Australia-wide shipping threshold.
We aim to prepare and dispatch online orders within 1–3 business days of receiving your order.
Orders placed on weekends or public holidays may be processed from the next business day.
During particularly busy periods, sales or public holidays, dispatch times may occasionally be longer.
Once your order has been dispatched, delivery times are determined by Australia Post and may vary depending on your location.
Where tracking is available, tracking details will be provided once your order has been dispatched.
Please allow some time for Australia Post tracking information to become active after your parcel has been lodged.
For added security, Appleyards Homewares generally requires a signature on delivery where this service is available.
If nobody is available to accept a parcel requiring a signature, Australia Post may take the parcel to a nearby Post Office or other collection location in accordance with its delivery procedures.
Different delivery arrangements may apply to PO Boxes, Parcel Lockers and other Australia Post collection services, where a physical signature may not always be available.
Delivery remains subject to Australia Post's applicable delivery terms and conditions.
We are happy to deliver eligible orders to Australia Post PO Boxes and Parcel Lockers.
Please ensure the delivery details provided at checkout are complete and accurate.
Some oversized items may not be suitable for delivery to a PO Box or Parcel Locker.
Some of our products, including larger homewares, cookware and other bulky or heavy items, may require special shipping arrangements.
These products may:
If additional freight charges are required after your order has been placed, we will contact you before dispatching your order.
No additional shipping charge will be made without your agreement.
If suitable delivery arrangements cannot be made, we will discuss the available options with you, including cancellation and refund of the affected item where appropriate.
We offer free local delivery on orders of $100 or more to eligible addresses within our designated local delivery area.
Our local delivery area includes eligible locations in and around:
Eligibility for free local delivery is determined by the delivery address entered at checkout.
If your address falls within our designated delivery zone and your order subtotal is $100 or more, the Free Local Delivery option will be available at checkout.
Orders outside our local delivery area can be shipped Australia-wide using our standard shipping service.
Local deliveries are currently available Monday to Friday.
Customers can select an available delivery date at checkout.
Same-day delivery is not currently available. Please allow at least one operating day for your order to be prepared for local delivery.
Delivery availability may vary on public holidays, during busy periods or on dates when local delivery is unavailable.
Click & Collect is available free of charge from our Albany store, and orders are generally prepared within 24 hours during store opening days.
Appleyards Homewares
175 York Street
Albany WA 6330
Please wait until you receive your Ready for Collection email before coming into the store, as your order may require time to be located, prepared and processed.
Please bring your order confirmation or another form of identification when collecting your order.
Click & Collect orders will be held for 7 days from the date you receive your Ready for Collection notification.
If you are unable to collect your order within this period, please contact us on 08 9842 3511 or email info@appleyardshomewares.com.au.
If we have not heard from you and your order remains uncollected after the collection period, we may contact you to arrange collection, delivery at an additional cost, or cancellation of the order where appropriate.
Please ensure that your delivery address is correct before submitting your order.
If you realise that you have provided incorrect delivery information, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to change or redirect the delivery address.
Additional costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility.
Once an order has been dispatched, delivery is managed by Australia Post.
While we will always assist where reasonably possible, delivery estimates are not guaranteed and delays may occur due to circumstances outside our control, including severe weather, public holidays, peak delivery periods or Australia Post network delays.
If your parcel has not arrived within the expected delivery timeframe, please check your Australia Post tracking information first.
If you believe your parcel may be lost, please contact us and we will assist with lodging an enquiry with Australia Post where appropriate.
If your order arrives damaged, please contact us as soon as possible at info@appleyardshomewares.com.au.
Please retain the item, packaging and shipping label and, where possible, provide photographs of:
This will help us assess the issue and, where necessary, lodge an enquiry with Australia Post.
Your rights under the Australian Consumer Law are not affected by this policy.
We currently accept the following payment methods for online purchases:
Available payment options will be displayed during checkout.
Payments made through third-party payment providers such as PayPal, Afterpay and Zip are also subject to the relevant provider's terms and conditions.
Payments are processed through the secure payment services available through our website and payment providers.
Appleyards Homewares does not directly store complete credit or debit card details entered through the online checkout.
All prices displayed on our website are in Australian dollars (AUD) and include GST where applicable.
Shipping charges and any other applicable charges will be displayed during checkout before payment is completed.
If you have any questions regarding shipping, local delivery, Click & Collect or payment, please contact us:
Appleyards Homewares
175 York Street
Albany WA 6330
Phone: 08 9842 3511
Email: info@appleyardshomewares.com.au
Appleyards Homewares is operated by S&N Henderson Pty Ltd
ABN 99 659 715 705